Cancellation policy

Booking Rules

if the cancellation is received by the Management within (30 days for the village) (15 days for the hotel) prior to the arrival date, the customer can:

· request a Voucher of a value equal to the entire amount paid as a deposit;

· request a refund of the deposit already paid, reduced by 30% as per previous cancellation policies;

if the cancellation is received by the Management less than (30 days for the village) (15 days for the hotel) from the date of arrival, the entire deposit will not be refunded and the Voucher cannot be requested.

Voucher specifications

The Voucher will have the following characteristics:

· it has a value equal to the entire amount paid as a deposit;

· it is transferable and can therefore be used by you or by subjects indicated by you;

· it is not fractionable and therefore must be used for a single period of stay;

· it cannot be converted in cash and no change will be given;

· it can be used to book a new stay to be made by September 20, 2025. This booking will be subject to availability and must be made EXCLUSIVELY through direct contact with the structure.